Privacy Policy

When you create an account, place an order, or interact with Kcitr, we may collect the following information:

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely by our payment partners)
• Device and browser information, IP address
• Usage data such as pages visited, searches, and interactions

• To process and fulfill orders
• To communicate order updates, support responses, and account notifications
• To improve our platform, personalize recommendations, and detect fraud
• To comply with legal obligations

We do not sell your personal data. We share information only with:

• Sellers — only the details necessary to fulfill your order
• Payment processors — to complete transactions securely
• Service providers — hosting, analytics, and customer support tools
• Law enforcement — when required by applicable law

We use industry-standard encryption (TLS) and access controls to protect your data. While no system is 100% secure, we continuously review and improve our security practices.

We use essential cookies for authentication and session management, and optional analytics cookies to understand how our platform is used. You can manage cookie preferences in your browser settings.

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for optional data processing
• Request a copy of your data in a portable format
• Opt out of marketing communications at any time

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain records as required by law or for legitimate business purposes (e.g., fraud prevention).

We may update this policy from time to time. We will notify you of material changes via email or a notice on the platform. Continued use after changes constitutes acceptance.

If you have questions about this privacy policy or your data, please reach out via our contact page.