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Kcitr

The marketplace for independent sellers and thoughtful buyers. Discover unique products from real people.

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Help Center

Find answers to common questions or reach out to our team for personalized support.

Buying on Kcitr

  • How do I place an order?
  • How do I track my order?
  • Can I cancel an order after placing it?
  • What payment methods are accepted?

Selling on Kcitr

  • How do I create a store?
  • How do I list a product?
  • When do I get paid?
  • How do I manage orders?

Payments & Billing

  • How are payments processed?
  • Are there platform fees?
  • How do refunds work?
  • Is my payment information secure?

Returns & Refunds

  • How do I request a refund?
  • What items are non-refundable?
  • Who pays for return shipping?
  • How long do refunds take?

Account & Profile

  • How do I create an account?
  • How do I reset my password?
  • Can I change my email address?
  • How do I delete my account?

Trust & Safety

  • How does Kcitr verify sellers?
  • How do I report a suspicious listing?
  • What buyer protections exist?
  • How is my data protected?

Can't find what you're looking for?

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